Our Return Policy:

We offer free returns within 30 days on most items (excluding rugs and final sale items). Please allow 10-14 business days for return processing. Refunds typically take 3-5 business days to appear on your original payment method. Returns initiated after 30 days may be refused. No returns accepted outside of the 24-hour order cancellation window for final sale products. All returns and exchanges are subject to inspection, and Arconiz reserves the right to limit service for excessive returns.

Return Process:

If you are unsatisfied with your purchase, you can return eligible items within 30 days of receipt.

Options:

1.In-store: Free returns are available at our stores. [Click here for location and hours].

2. Online Returns: [Click here to start a return].

Note: For damaged items or manufacturer defects, please contact Customer Experience.

Refund Timeline:

In-Store: Refunds are processed immediately and should post to your account within 1-3 business days.

By Mail: Please allow 10-14 business days for return processing. You will receive an email once the refund is initiated, which typically appears in your account within 3-5 business days. Returns initiated after 30 days may be refused.

Gift Returns:

[Click here to start a return]. If you return a gift, a gift card will be issued for the total amount of the returned items. If you don’t have the order number and zip code, contact Customer Experience for assistance.

Exchanges:

Exchanges are only available for the same product in an alternate color. If an exchange isn’t possible, please return the item and place a new order.

Return Eligibility:

We accept returns for unused and full-priced items in the U.S. Free return shipping is available for U.S. orders.

How to Return:

1. Open the return portal: [xxxxxxxx].
2. Follow the instructions to receive a prepaid return label.
3. Once we receive and inspect the item, the refund will be initiated. A temporary refund voucher may be available while the return is processed.

International Returns:

Free return shipping is not offered. Customers outside the U.S. are responsible for return costs.

Answer

Gift Return Process:

Gift returns are processed as exchanges only. [Follow directions on our Gift Exchange site]. If you don’t have the original order number, contact us at info@arconiz.com with the gift recipient’s full name and email address.

Damaged Items:

We stand by the quality of our products. If you receive a damaged rug, please contact our customer care team at support@arconiz.com within 30 days of delivery for a satisfactory resolution.

Return & Exchange Policy:

We offer refunds for orders canceled within 24 hours of purchase. After this period, refunds or exchanges are only available under our Limited Warranty. To ensure satisfaction, consider purchasing samples, and review our Materials and Sizing Guides. For assistance, contact design@arconiz.com. In the rare case of a manufacturing defect, sizing issue, or incorrect order, we’ll honor the Arconiz Promise and provide a satisfactory resolution.

Return Policy:

Items can be returned within 30 days of delivery. Customers are responsible for return shipping costs. Items must be in original condition and packaging.

Non-returnable items include:

• Samples (credited when buying a full rug from the same collection)
• Custom Items
• Made to Order items
• One-of-a-kind items
• Clearance/Closeout items
• Final Sale items

Note on Color: Digital images may vary from actual product color due to monitor differences. Patterns and colors may vary by size.

No, we cannot hold, delay, or combine orders.

Once an order is placed, it will be processed and shipped immediately. Changes or delays are not possible.

We accept all major credit cards and PayPal.

Note that we can only accept one form of payment per order, with the exception of Arconiz-issued Gift Cards.

Sales tax applies to orders shipped to certain states and Canada.

Tax rates vary by state and are subject to change. Enter your shipping address at checkout to see the applicable sales tax.

We charge your card at the time of order placement.

This is necessary to avoid canceling your order due to our payment provider’s limitations. Charging at order placement prevents the need to re-enter your credit card information later.

Track your order status using your order number and email. (Please check weather this is the case or not!!!)

We cannot modify an order after it’s placed.

If you need additional items, please place a new order. For unwanted items, return them once your order arrives.

Not sure about the size?

Refer to our size guides, located under the available sizes for each product, to help you choose the right one.

Order Processing and Shipping:

Orders are processed and shipped within 1-3 business days.

Shipping Times:

• Domestic (Ground Shipping): 3-7 business days after leaving the warehouse (2 business days for California).
• International: Shipping can take up to a few weeks, depending on your location. Expedited shipping is available at checkout.

Yes, expedited shipping is available for an additional fee.

Choose this option at checkout. If expedited shipping isn’t visible at checkout, it may not be available for your address.

Track your order status by visiting our Order Status page.

Enter the email used to place the order and your Order ID. If you don’t know your Order ID, contact support@arconiz.com for assistance.

Order Cancellation:

If you need to cancel your order, contact us as soon as possible at support@arconiz.com with your order number or text us at (619) 836-0080. If the order is already in the shipping phase, cancellation may not be possible. If we can’t cancel it, we’ll guide you through our easy return process.

Address Change:

If you need to change your billing or shipping address, contact support@arconiz.com immediately with your order number and the correct address or text us at (619) 836-0080. Address changes are only possible within a few hours after placing the order, as shipping is processed quickly. If the shipping label has already been printed, changes may not be possible.

If there’s an issue with your order.

Contact support@arconiz.com so we can help resolve it. Or text us at (619) 836-0080

If your tracking says delivered, but you haven’t received your order:

Sometimes carriers mark packages as delivered before they arrive. Wait a couple of days, and if the package still doesn’t arrive, contact us at support@arconiz.com with your tracking number for assistance.

If your order is incorrect.

Contact our customer care team at support@arconiz.com or text us at (619) 836-0080. We will do our best to correct the issue as quickly as possible.

Not all products are available for In-Store Pickup.

Inventory levels can vary. If an item does not show as available for pickup, it may still be in stock at our showroom. Please call or email the San Diego showroom to confirm availability.

You’ll see the In-Store Pickup option at checkout if all items in your order are available for pickup at our San Diego showroom.

If an item is out of stock, the order will not be eligible for pickup.

If your items aren’t available for In-Store Pickup:

• Call at (619) 836-0080 or email our San Diego showroom to check availability.

We work with all the big shipping companies and local couriers to get your order to you. Everyone gets ground shipping, but you can pick a faster method when you check out if you need it sooner.

Yes, we ship to many places outside our country.

Yes, we can make rugs in special sizes. Download our form, fill it out, and email it to customerservice@arconiz.com.

Clean it quickly! Try the cleaner on a small spot first. Each type of rug needs different care:

• Wool Rugs: Use plain dish soap or Woolite gently with a brush.
• Vintage Rugs: Just dab the spill, don't rub. Use a professional cleaner for tough stains.
• Cotton Rugs: Use plain dish soap or Woolite and dab gently.
• Jute and other natural fibers: Dab with club soda and get professional cleaning if needed.
• Synthetic Rugs: Dab with club soda. Some can be washed.

Usually, no. Washing at home is fine for washable rugs, but professional cleaning is better for others to avoid damage.

Yes, come see our stuff at 7925 Dunbrook Rd. Suite D, San Diego, CA 92126. Check our opening times. Here’s how to find us: Directions.

We look forward to welcoming you and assisting you in finding the perfect premium quality towels, robes, and rugs that cater to your luxury needs.

To get help from our Customer Care team, please send an email to hello@arconiz.com with all the details you can share. Someone from our team will reply to you within 24 hours, but only on weekdays (Monday to Friday).

We accept all major credit cards, PayPal, and sometimes other payment methods depending on where you are.