FAQs
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Ordering
Are you able to hold, delay or combine orders?
No, we cannot hold, delay, or combine orders.
Once an order is placed, it will be processed and shipped immediately. Changes or delays are not possible.
What methods of payment do you accept?
We accept all major credit cards and PayPal.
Note that we can only accept one form of payment per order, with the exception of Arconiz-issued Gift Cards.
Will I be charged sales tax?
Sales tax applies to orders shipped to certain states and Canada.
Tax rates vary by state and are subject to change. Enter your shipping address at checkout to see the applicable sales tax.
Why am I charged before my order has shipped?
We charge your card at the time of order placement.
This is necessary to avoid canceling your order due to our payment provider’s limitations. Charging at order placement prevents the need to re-enter your credit card information later.
What's the status of my order?
Track your order status using your order number and email.
Click here to check your status now!
What if I need to modify the contents of my order?
We cannot modify an order after it’s placed.
If you need additional items, please place a new order. For unwanted items, return them once your order arrives.
What size should I buy?
Not sure about the size?
Refer to our size guides, located under the available sizes for each product, to help you choose the right one.
How long will it take to receive my order?
Order Processing and Shipping:
Orders are processed and shipped within 1-3 business days.
Shipping Times:
- Domestic (Ground Shipping): 3-7 business days after leaving the warehouse (2 business days for California).
- International: Shipping can take up to a few weeks, depending on your location. Expedited shipping is available at checkout.
Can I pay for faster shipping?
Yes, expedited shipping is available for an additional fee.
Choose this option at checkout. If expedited shipping isn’t visible at checkout, it may not be available for your address.
How can I track my order?
Track your order status by visiting our Order Status page.
Enter the email used to place the order and your Order ID. If you don’t know your Order ID, contact support@arconiz.com for assistance.
How can I cancel my order?
Order Cancellation:
If you need to cancel your order, contact us as soon as possible at support@arconiz.com with your order number or text us at (619) 836-0080. If the order is already in the shipping phase, cancellation may not be possible. If we can’t cancel it, we’ll guide you through our easy return process.
Can I make a change to my billing or shipping address before my package ships?
Address Change:
If you need to change your billing or shipping address, contact support@arconiz.com immediately with your order number and the correct address or text us at (619) 836-0080. Address changes are only possible within a few hours after placing the order, as shipping is processed quickly. If the shipping label has already been printed, changes may not be possible.
There is something wrong with my order. How can I resolve this?
If there’s an issue with your order, contact support@arconiz.com so we can help resolve it. Or text us at (619) 836-0080
My order tracking says delivered but it was not received yet. What should I do?
If your tracking says delivered, but you haven’t received your order:
Sometimes carriers mark packages as delivered before they arrive. Wait a couple of days, and if the package still doesn’t arrive, contact us at support@arconiz.com with your tracking number for assistance.
What if my order is incorrect?
If your order is incorrect, contact our customer care team at support@arconiz.com or text us at (619) 836-0080. We will do our best to correct the issue as quickly as possible.
In Store Pick Up
Are all products available for In-Store Pickup?
Not all products are available for In-Store Pickup.
Inventory levels can vary. If an item does not show as available for pickup, it may still be in stock at our showroom. Please call or email the San Diego showroom to confirm availability.
How will I know if all of my items are in stock at my local Store?
You’ll see the In-Store Pickup option at checkout if all items in your order are available for pickup at our San Diego showroom.
If an item is out of stock, the order will not be eligible for pickup.
If my items are not available for In-Store Pickup at my local Store, what are my options?
If your items aren’t available for In-Store Pickup:
- Call at (619) 836-0080 or email our San Diego showroom to check availability.
- If out of stock, order online at www.Arconizhome.com for shipping, or pick up from our showroom if it becomes available. Note: We only have one showroom, located in San Diego.
Is there a fee for In-Store Pickup?
No, there is no additional fee for In-Store Pickup.
What do I do when I arrive at the Store?
When you arrive at the showroom, let a store associate know you’re picking up an order.
Show them your Confirmation Email, and they’ll assist you with your pickup.
How will I know when my order is ready?
You’ll receive a Confirmation Email when your order is ready for pickup.
Note that the pickup window closes 1 hour before the showroom closes. Order by 2 PM for same-day pickup.
How long will a store hold my In-Store Pickup order?
Your order will be held at the showroom for 7 days after it’s ready for pickup.
If not picked up within this time, the order will be canceled and refunded.
Shipping
What are your current shipping methods?
We currently offer the following shipping methods:
Standard Shipping: All products ship via UPS, USPS Ground. Oversized items are not included in standard shipping. Delivery Times:
In-stock items: 3-16 business days. Estimated delivery time will be calculated at checkout.
Faster Shipping: Available during non-peak times. 3-4 day shipping window (oversized items 8x10 and larger rugs excluded). The delivery charges are calculated based on weight at checkout. No signature required. Shipping timelines are provided at checkout. Orders placed by 12 pm EST will ship the same day. Please note, expedited shipping is not available after your order is placed. Weather and carrier delays may affect arrival times.
Oversized Ground Shipping: The delivery charges are calculated based on weight at checkout for oversized items (including 8x10 and larger rugs). No signature required. Faster shipping is not available for oversized items. Oversized items ship within the U.S.A., excluding Alaska and Hawaii.
Where does Arconiz ship?
Arconiz ships within the U.S.A., including Alaska and Hawaii.
When will I get my order?
Track your shipment's progress using your order number and email.
Can I ship to military bases/APO/DPO/FPO?
No, we do not ship to APO/DPO/FPO addresses.
What if I need to change my shipping address?
If you need to change your billing or shipping address, contact support@arconiz.com immediately with your order number and the correct address or text us at (619) 836-0080. Address changes are only possible within a few hours after placing the order, as shipping is processed quickly. If the shipping label has already been printed, changes may not be possible.
How do I recycle Arconiz packaging?
Our packaging is designed with sustainability in mind.
Our white plastic mailers are made from 80% recycled content and can be recycled through most residential curbside programs. If your local program does not accept this type of material, you can find a drop-off location near you.
Our cardboard boxes are also widely recyclable. For more details, check your local recycling guidelines. Arconiz is committed to sustainability, and we continuously work to improve the eco-friendliness of our packaging.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email.
When your order is fulfilled, you will receive an email with your tracking information. Shipping fees are non-refundable in case of returns.
Do you ship internationally?
No, Arconiz ships internationally through our partners.
Shipping costs, including taxes and fees, are automatically applied at checkout.
Do you ship to PO Boxes?
We do not ship to PO boxes.
If a PO Box address is entered, it may cause delays.
My shipment is delayed, can I have a refund?
Arconiz is not responsible for courier delays once an order leaves our warehouse.
Shipping delays do not qualify for a refund. Please consider potential delays when making your purchases.
Can I pay for expedited shipping after my order has been placed?
No, expedited shipping cannot be added after your order is placed.
We cannot charge your payment method again for an additional fee.
What ZIP codes or areas do you ship to?
Enter your ZIP Code below to check if Arconiz delivers to your area.
If your ZIP Code isn't currently covered, we will be expanding to additional areas in the coming months.
What Are Your Delivery Charges For Custom Made Rugs?
Custom Rug Delivery Charges:
US and International rug delivery charges are calculated based on weight at checkout.
Delivery Times:
In-stock items: 3-16 business days.
Made-to-order/custom hand-knotted: 12-18 weeks.
Hand-loomed: 10-14 weeks.
International delivery times may vary. We aim to use the quickest route available.
How do I reschedule my delivery?
You have 24 hours post-purchase to reschedule your custom-sized rug delivery.
For changes after this timeframe, please contact customer care at support@arconiz.com. Rescheduling may incur additional fees, determined on a case-by-case basis.
Inventory & Product Care
Rugs
Can you make a rug just for me?
Yes, we can make rugs in special sizes. Download our form, fill it out, and email it to customerservice@arconiz.com.
I spilled something on my rug, what should I do?
Clean it quickly! Try the cleaner on a small spot first. Each type of rug needs different care:
- Wool Rugs: Use plain dish soap or Woolite gently with a brush.
- Vintage Rugs: Just dab the spill, don't rub. Use a professional cleaner for tough stains.
- Cotton Rugs: Use plain dish soap or Woolite and dab gently.
- Jute and other natural fibers: Dab with club soda and get professional cleaning if needed.
- Synthetic Rugs: Dab with club soda. Some can be washed.
Should I steam or dry clean my rug?
Usually, no. Washing at home is fine for washable rugs, but professional cleaning is better for others to avoid damage.
Other
Do you have a showroom?
Yes, come see our stuff at 7925 Dunbrook Rd. Suite D, San Diego, CA 92126. Check our opening times. Here’s how to find us: Directions.
We look forward to welcoming you and assisting you in finding the perfect premium quality towels, robes, and rugs that cater to your luxury needs.
I still have a question. How do I reach your customer care team?
To get help from our Customer Care team, please send an email to hello@arconiz.com with all the details you can share. Someone from our team will reply to you within 24 hours, but only on weekdays (Monday to Friday).
What payment methods do you accept?
We accept all major credit cards, PayPal, and sometimes other payment methods depending on where you are.
Trade Program
What is your trade discount?
Our trade discount offers competitive pricing on eligible retail products.
Exclusions apply, including discounted bundles (e.g., Bath Bundles) and Gift Cards. The trade discount cannot be combined with other offers and does not cover tax or shipping costs.
Who qualifies to join your Trade program?
Our Trade program is open to design professionals.
To qualify, you must verify your business credentials during the application process. Retail or e-commerce businesses interested in wholesaling our products do not qualify.
What credentials do I need to apply to the Trade program?
To apply, submit one or more of the following credentials:
- Valid membership in a major design organization (e.g., ASID, AIA)
- Design certification (e.g., NCIDQ, CCIDC)
- Valid Business License, EIN, or Resale Certificate
- Website and/or Instagram reference
How do I apply for a Trade account?
Apply for a Trade account by completing our online application.
You will receive a notification of your membership status within two business days.
Does your Trade program offer tax exemption?
Sales tax applies automatically for orders shipped to certain states.
Tax rates vary by state and are subject to change. To waive sales tax on qualifying orders, upload your resale certificate(s) during the application process.
How do I log in to my Trade account?
Log in to your Trade account using the login link provided at the top of our website.
How do I place a Trade order?
After activating your account, sign in to place your Trade order online.
The Trade discount will be applied automatically to eligible products at checkout.
Is my Trade discount available in-store?
Yes, your Trade discount is available in-store.
Please verify your membership with a store associate at our San Diego showroom.
Do you offer rug swatches?
Yes, complimentary fabric swatches are available.
Order them online or by emailing trade@arconizhome.com. Please note, we do not offer full-sized samples.
Hospitality or Corporate Gifting Program FAQs
Hospitality or Corporate Gifting Program FAQs
What is the difference between our retail and hospitality bedding?
Hospitality bedding is designed to withstand commercial laundering and includes design details tailored to housekeeping needs, differentiating it from our retail line.
Who is eligible to be a hospitality partner?
Hotel managers, design professionals, and business owners looking to enhance their guests' experience are eligible to become hospitality partners.
What is the difference between the Hospitality and Trade Program?
The Trade Program is designed for smaller residential projects (e.g., independent designers, property owners outfitting 1-5 rooms) and offers special pricing on our retail line.
The Hospitality Program is for larger commercial projects (e.g., boutique hotels, resorts, spas) and features our hotel-grade line.
What is the lead time for Hospitality orders?
Large hospitality orders (10+ rooms) require a 16-20 week lead time.
Smaller requests or reorders may be processed more quickly, depending on inventory availability. Shipping may take up to 10 business days.
Can Hospitality partners purchase retail products for their properties?
Yes, hospitality partners can purchase retail items for their projects.
For larger quantities, a 16-20 week lead time may apply.
Do you have swatches?
We offer swatches for bedding and custom rugs.
Bedding swatches are available in all fabrics, including stonewashed linen and organic cotton. Custom rug swatches are available in all materials. If you’re local to San Diego, visit our showroom to see many pieces in person.
How can I start a wholesale account with Arconiz?
To start a wholesale account, email support@arconiz.com with the following details:
- Store name
- Location
- Brands you carry
- Shop pictures
- Web link to your store
How do i open a trade account with the rug company?
To open a Trade account with Arconiz:
- New clients: Register online at https://www.arconiz/trade/account/apply
- Existing showroom account holders: Register online for an online account.
- Existing online account holders: Log in to purchase items.
Join the Arconiz Trade Program
Sign up for the Arconiz Trade Program today to enjoy exclusive savings on designs with no minimum purchase. Open to interior designers, architects, contractors, and other design professionals.
What is the Trade Program?
The Arconiz Trade Program offers exclusive benefits, including:
- Special pricing and volume discounts
- Free and fast shipping
- Dedicated account manager assistance from start to finish
Who is eligible to become a member?
Design professionals working on residential or commercial projects, including interior designers, architects, and stagers, are eligible to join the Arconiz Trade Program.
How do I enquire about project volume discounts?
For project volume discounts, contact us directly with your project details and desired items for pricing assistance.
Can you combine offers with trade pricing?
No, trade discounts cannot be combined with other offers.
Do you offer samples?
Yes, samples are available for select rugs.
Contact us with the item number and desired colorway to request a sample.
How do I log in to my account?
Log in to your account using the link at the top of the page.
Enter your email and password to access your account. If you forget your password, click “Forgot Password” for instructions on how to reset it.
How long does it take for my application to get approved?
Application approval typically takes 24-48 hours.
You will receive an update on your status within this timeframe after submission.
Get in touch
Have questions about your order, or a general enquiry?
