Shipping policy

 

ARCONIZ Shipping Policy

Welcome to ARCONIZ!

We're delighted that you've chosen us for your home textile and rug needs. At ARCONIZ, we are dedicated to ensuring that your shopping experience is as smooth and enjoyable as our products. Below you will find our comprehensive shipping policy.

Shipping Destinations

  • Domestic Shipping: ARCONIZ currently ships exclusively within the United States. We do not offer international shipping at this time.

Shipping Carriers

  • Carriers: We partner with reputable carriers such as FedEx, UPS, and USPS to ensure your order arrives safely and on time.

Shipping Costs

  • Cost Calculation: Shipping costs are calculated based on the weight and size of your order, as well as the shipping destination. We offer free standard shipping on orders over a certain value. Please refer to our website for details on the free shipping threshold.

Shipping Methods and Options

  • Standard Delivery: Most orders are delivered within 3-7 business days after processing.
  • Expedited Shipping: Expedited shipping options are available at an additional cost. This can be selected during checkout.
  • Large Items Delivery: For oversized items such as large rugs, special delivery methods may apply. These may include curbside or in-home delivery with additional services like assembly or placement in your room of choice.

Processing Time

  • Standard Orders: Orders are typically processed within 1-3 business days.
  • Custom Orders: Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.
  • Peak Times: Please note that processing times may be extended during peak seasons or holidays.

Delivery Timeframes

  • Domestic Orders: Typically delivered within 3-7 business days after processing, depending on the shipping method chosen.

Tracking Your Order

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor its journey to your doorstep.

Shipping Delays

  • Unexpected Delays: While we strive to meet all delivery timelines, there may be delays due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your patience and understanding in these situations.

Sustainability in Shipping

  • Eco-Friendly Packaging: In line with our commitment to sustainability, we use eco-friendly packaging materials and strive to minimize our carbon footprint in all our shipping processes.

Delivery Issues

  • Lost or Damaged Packages: If you encounter any issues with delivery, such as a lost or damaged package, please contact our customer service team within 14 days of the expected delivery date. We will assist you in resolving the issue promptly.

Customer Service

For any shipping-related inquiries or special requests, please contact our customer service team at info@arconiz.com. We're here to ensure your experience with ARCONIZ is exceptional from start to finish.