Warranty Information for Arconiz Luxury Bath Towels
1. Warranty Coverage:
We provide a 1-year warranty from the date of purchase against any defects in materials or workmanship. This warranty covers issues such as fraying, stitching, or fading.
2. Warranty Exclusions:
The warranty does not cover damage caused by misuse, improper care, or normal wear and tear. It also does not cover damage resulting from bleach or fabric softener usage.
3. Warranty Claim Process:
If you believe your Arconiz Luxury Bath Towel is defective and falls within the warranty coverage, please contact our customer service team at info@arconiz.com with the following information:
- Order number
- Description of the issue
- Clear photos of the defect
Our customer service team will review your claim and provide further instructions on how to proceed.
4. Resolution Options:
If your warranty claim is approved, we will offer one of the following resolutions:
- Replacement: We will provide a replacement towel of the same style and color, free of charge.
- Refund: We will issue a refund for the purchase price of the defective towel.
Please note that the warranty claim must be made within the warranty period and is only valid for the original purchaser.
5. Care Instructions:
To maintain the quality and longevity of your Arconiz Luxury Bath Towels, please follow the care instructions provided. Failure to do so may void the warranty.